AARP has delivered a strong public message about the importance of protecting and properly funding Social Security services as Congress works on a new federal funding package. The organization, which represents Americans age 50 and older, says recent budget discussions show some progress but also raise serious concerns about customer service and staffing at the Social Security Administration. With millions of people depending on benefits and support, AARP is urging lawmakers to make service quality a top priority.

Congress Moves Forward With New Funding Plan

Lawmakers in Washington have been negotiating a funding agreement to keep several major government departments running and avoid a shutdown. The House passed a spending package in late January, but the Senate proposed a revised version that requires another House vote before it can become law. One major change in the Senate version removes Department of Homeland Security funding from the combined package, separating it into a different measure. This adjustment followed political disagreements and security concerns, while leaders from both parties continue negotiating final approval.

Social Security Customer Service Gets Targeted Boost

The proposed Senate deal includes a $50 million increase specifically aimed at improving Social Security customer service. This funding is meant to help reduce call wait times, improve field office support, and strengthen direct help for beneficiaries. While this increase is seen as positive, advocacy groups say it may still not be enough to fully solve current service problems. Demand for assistance has grown, but staffing and operational resources have not kept pace.

Budget Growth Still Trails Rising Costs

Overall, the Social Security Administration budget would rise by about 3.8 percent under the proposal. However, policy researchers and advocacy organizations warn that customer service funding is still growing more slowly than inflation. That means the agency may continue to struggle with hiring, training, and technology upgrades. Experts note that long phone wait times and appointment delays are already affecting retirees, disabled individuals, and survivors who rely on timely support.

Staffing Shortages Remain a Major Concern

Lawmakers and employee unions have also raised alarms about ongoing staffing shortages inside the agency. Fewer workers are handling more claims and inquiries than in past years. AARP stresses that without stronger and sustained investment, service delays could become worse, making it harder for people to access the benefits they earned through years of work and payroll contributions.

Disclaimer: This article is for general informational purposes only and does not provide legal, financial, or government policy advice. Funding details and legislation may change. Always refer to official government sources for the latest updates.